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Poljotwatch.com offers 30-day
money back guarantee and FREE
two-year warranty on all Poljot and Aviator wristwatches.
100% Satisfaction Guarantee
During the first 30-days of your
purchase, all items in your order can be exchanged or returned for a full
refund (minus shipping cost) if you are not 100% satisfied. While there is no charge to
return the watch, your credit card will be charged in the amount of $11 to
cover return postage, handling and shipping insurance related costs. Please
contact us to obtain return instructions prior to sending the product back.
You can contact us at warranties@poljotwatch.com.
Two Year Limited Warranty
Your Poljot, Aviator, Shturmanskie or Buran brand watch is
warranted by Poljotwatch.com for a period of two (2) years from the date of
purchase under the terms and conditions of this warranty. The warranty
covers material and manufacturing defects.
During the warranty period the watch movement, hands and
dial are the only components covered under this warranty. These will be
repaired or the watch will be replaced (at the sole discretion of
Poljotwatch.com) free of repair charges, if it proves to be defective in
material or workmanship under normal use. While there is no charge for the
repair or replacement of the watch during the warranty period, a check or
money order in the amount of $11, payable to Sputnik Group LLC must
accompany the watch to cover postage, handling, insurance and related costs.
The warranty does not cover:
Watch case, crystal / glass, crown/stem,
finishes, watch strap or bracelet;
Damage resulting from improper handling, lack
of care, accidents or normal wear and tear;
Water damage resulting from wear under
conditions exceeding the watch manufacturer's water resistance limitations.
This warranty is void if the watch has been
damaged by accident, negligence, unauthorized service, or other factors not
due to defects in materials or workmanship. Improper repair or
warranty service performed by someone other than Poljotwatch.com will void
this warranty.
Your watch will be repaired and returned to you within 6 to 8 weeks of the
date that we receive your package. We encourage you to send your package
certified, insured or through a traceable shipper. Poljotwatch.com is not
responsible for lost or stolen packages.
Only watches sold through Poljotwatch.com will be repaired under the terms
of the warranty.
Watches sold by other retail or online shops
will not be repaired under the terms of this warranty. Please contact
the establishment where you purchased your watch for warranty service.
Warranty Service Instructions:
Before sending your watch for service, please contact us by emailing at
warranties@poljotwatch.com
to obtain Return Materials Authorization (RMA) number and specify the reason
for your return. Please provide the following information in your
email:
As a condition to this warranty, the enclosed
International Guarantee repair coupon found in your User Manual, completed
in its entirety and date stamped by Poljotwatch.com and the original
purchase receipt, must be presented with the watch upon return. The
watch must be returned in its original box. While there is no
charge for the repair or replacement of the watch during the warranty
period, a check or money order in the amount of $11, payable to Sputnik
Group LLC must accompany the watch to cover postage, handling, insurance
and related costs. Please ship FedEx (Declare Value equal to the cost
of the watch), US Mail Certified, or Registered Mail Insured. All shipping
and handling costs in connection with warranty service are the
responsibility of the customer. For your protection, you should insure your
watch for at least its purchase price.
If you have any questions, please contact our customer support by e-mailing
us at
warranties@poljotwatch.com.
Out of warranty repair Poljot, Aviator,
Shturmanskie and Buran
Brand Watches
If your Poljot, Aviator, Shturmanskie or Buran watch is no longer under warranty and needs
repair or service, you may send it to us. When sending the watch to
us, please describe the issue and authorize us to perform repair services in
an attached letter. Sometimes we're able to repair the watch in the
US, however, since parts for Russian made movements, crystals, faces and
cases are limited, we will most likely send your watch to our factory in
Moscow. We will be able to advise you of the itemized charges only
after the watchmaker had repaired the watch. We can provide estimates
based on the description of the problem. Most repair and service jobs
on Russian movements go anywhere between $100 to $200. Please note
that this is a range and cost of service can be higher or lower depending on
the issue you're experiencing.
After your watch is repaired and upon receipt of the
required payment, your watch will be
returned to you by FedEx Ground or FedEx Express. IMPORTANT: Please note
that due to increased popularity of Russian watches and the resulting high
demand in repair services, it may take up to SIX months for the return of your
watch. If you're not prepared to wait a long time, please do not send
us the watch.
(Please ship FedEx, US Mail Certified, or Registered Mail Insured)
Poljotwatch.com Repair
1181 Island Pl E
Memphis, TN 38103-8899.
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